Terms & Conditions

Lobo Workshop Pty. Ltd. is registered in Australia under ABN 86 609 185 837 and operates from Lobo Workshop, 513 Carool Rd, Carool, NSW 2486, AUSTRALIA. 

We care about our customers and we will always ensure an easy solution to any problem that may arise. In order to be clear, we have featured our basic guidelines on this page. 

LEAD TIMES:
3-6 weeks. Please get in touch with us if you wish to receive a more precise delivery time. 

PRODUCT REFUNDS (INCLUDING ONLINE ORDERS): 
Our pieces are made to order and we cannot offer a refund on purchases if you change your mind. If there is a quality issue please send us an image and a description of the issue and we will work with you to find a solution. 

RETURN/EXCHANGES: 
If you purchase existing stock from Lobo, you can exchange it within 14 days of date of purchase or we can issue a credit note. The item(s) must be unused and in the same condition that you received it.

SHIPPING: 
Lobo offers shipping Australia-wide, or you can collect for free from our workshop at 43 Balaclava street Woolloongabba Brisbane. For worldwide shipping, please contact us at sales@loboworkshop.com.au for a custom quote. 

ORDERS: 
All orders placed with Lobo Workshop are subject to acceptance and availability. Our products are made to order. 

WARRANTY:

All Lobo Workshop items are covered by our 2 year domestic use warranty. Our warranty covers manufacturing defects, with the following exclusions:

— Faulty materials, fabrics, hardware and/or components procured from third party suppliers. In the case of faulty raw materials, Lobo Workshop will seek compensation or replacement by the supplier. 

— Products that have been damaged in transit, misused and/or exposed to extreme conditions (including prolonged exposure to direct sunlight). 

— Furniture exposed to excess wear and tear, scratches, burns and/or breakage of glass. Similarly, damage caused by inappropriate use of cleaning products is not included. 

— Damage to third party property, any removal and/or installation expenses associated with any claim, and transport or freight expenses associated with any claim. 

In the very unlikely event that you have a problem with your Lobo Workshop purchase, please contact us directly on by email hello@loboworkshop.com.au or on 0423 509 284. We will require you to submit photos, together with evidence of the purchase. We reserve the right to investigate all claims in order to access the nature and cause of any alleged fault.